1. These Terms

1.1. These are the terms and conditions ("Terms") on which we supply our goods and services to you in the form of products and designs ("Goods and Services")

1.2. Please read these Terms carefully before you submit your order to us. These Terms tell you who we are, how we will provide Our Goods and Services to you, how you and we may change or end our relationship, and other important information. If you think that there is a mistake in these Terms or require any changes, please contact us via email at: hello@vividlion.co.uk to discuss.

2. Information about us

2.1. We are Vivid Lion Design Limited (”We / Us / Our”), incorporated and registered in England andWales with company number 10142916, whose registered office is at 12 Giffords Croft, Lichfield, Staffordshire, United Kingdom, WS13 7HG.

2.2. You can contact Us via email at: hello@vividlion.co.uk or
via the contact page on Our website.

2.3. If We have to contact you We will do so by writing to you at the email address or postal address you provide to Us in your order.

3. Our agreement with you

3.1. Our acceptance of your order will take place when we email you to accept it, at which point an agreement will come into existence between you and Us as governed by these Terms.

3.2. If We are unable to accept your order, We will inform you of this in writing and will not charge you for Our Goods and Services. This might be because of unexpected limits on Our resources which We could not reasonably plan for, or because We have identified an error in the price or description of Our Goods and Services

3.3. Our website is solely for the promotion of Our Goods and Services in the United Kingdom. Unfortunately, We do not deliver to addresses outside the United Kingdom.

4. Goods

4.1. The images of the Goods on Our website are for illustrative purposes only. Although We have made every effort to display the colours accurately, We cannot guarantee that a device's display of the colours accurately reflects the colour of the Goods. Your Goods may vary slightly from those images.

4.2. The packaging of the Goods may vary from that shown in images on Our website.

4.3. If We are making the product to measurements you have given Us, you are responsible for ensuring that these measurements are correct. You can find information and tips on how to measure by contacting Us.

5. Your Rights to Make Changes

If you wish to make a change to the product you have ordered, please contact Us via email at: hello@vividlion.co.uk as soon as possible, as all correspondence regarding changes to ordered products must take place in writing. We will let you know if the change is possible. If it is possible We will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go
ahead with the change. If We cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract.

6. Our Rights to Make Changes

We may change Our Goods and Services to reflect changes in relevant laws and regulatory requirements, as well as to reflect changes in the needs of Our business. These changes will not affect your use of the Goods and Services.

7. Provision of Our Goods and Services

Goods

7.1. For purchases of Goods, We will post your item(s) within five (5) working days of Our receipt of your order, provided that the Goods are in stock. If the Goods are not currently in stock, We will advise you of when we expect to receive the Goods in stock.

7.2. If you require the Goods to be posted with urgency, please get in touch and We will do Our best to meet your requirements where possible.

7.3. All shipments are posted via First Class Royal Mail, unless otherwise advised. The costs of postage will be as displayed to you on Our website.

7.4. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, We will leave you a note informing you of how to rearrange delivery or collect the products from another location.

7.5. If, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery location, We will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite Our reasonable efforts, We are unable to contact you or re-arrange delivery or collection We may end the contract.

Services

7.6. We will supply the Services to you until either:

7.6.1. the Service is complete; or

7.6.2. you end the agreement between Us as described in
clause 8 below; or

7.6.3. We end the agreement between Us by written notice to you as described in clause 8 below.

7.7. If Our supply of the Services is delayed by an event outside Our control, then We will contact you as soon as possible to let you know and We will take steps to minimise the effect of the delay. Provided We do this, We will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact Us to end the agreement between Us and receive a refund for parts of the Services you have paid for but not received.

7.8. If you do not pay Us for the Services when you are supposed to and you still do not make payment within seven (7) days of Us reminding you that payment is due, We may suspend supply of the Services until you have paid Us the outstanding amounts. We will contact you to tell you that We are suspending supply of the Services in such an instance.

8. Ending the contract

8.1. If you are ending the agreement for a reason set out in this clause 8.1, the agreement will end immediately, and We will refund
you in full for parts of the Goods or Services you have paid for but not
received. The reasons include:

8.1.1. We have told you about an error in the price or description of the Goods or Services you have ordered and you do not wish to
proceed;

8.1.2. the Goods are not as described, are not fit for purpose, or are not of satisfactory quality;

8.1.3. there is a risk that supply of the Goods or Services may be significantly delayed because of events outside of Our control;

8.1.4. you have a legal right to end the agreement because of something We have done wrong;

8.1.5. you have a legal right to end the agreement because you have changed your mind (discussed in further detail at clause 8.2 below); or

8.1.6. We have decided, based on external factors and in Our absolute discretion, to allow you to end the agreement between Us.

8.2. For most products bought online, you have a legal right to change your mind within 14 days and receive a refund. However, you do not have the right to change your mind in respect of:

8.2.1. Goods or Services that have been custom-made, personalised, or made to your specifications;

8.2.2. Services, once these have been completed, even if the 14-day cancellation period is still running; or

8.2.3. any products which become mixed inseparably with other items after their delivery.

8.3. Where you are entitled to a refund under clause 8.1, We will refund you by the method you used for payment as soon as possible (but not later than 14 days after We have agreed to the refund). If you are returning Goods under clause 8.1, you will be refunded the postage charges under clause 7.3, as well as the return postage charges.

8.4. To end your agreement with us, please let us know by emailing us at: hello@vividlion.co.uk and if you are returning Goods to Us, we will provide you with information of how to do so.

8.5. We may end the agreement at any time by writing to you if you do not make any payment to us when it is due, and you still do not make payment within seven (7) days of us reminding you that payment is due.

9. Summary of your key legal rights

9.1. If you purchase Goods from Us, the Consumer Rights Act 2015 says the Goods must be as described, fit for purpose and of satisfactory quality.

9.2. Your legal rights entitle you to return the Goods and request an immediate refund if the Goods are faulty. If you wish to request a refund, please let us know by emailing us at: hello@vividlion.co.uk

9.3. This is a brief summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website at www.adviceguide.org.uk

10. Your Personal Information

We will only use your personal information as set out in our Privacy Policy, available here

11. Intellectual Property

All intellectual property rights in and arising from the Goods and Services, its content and all related content are and remain Our property. In relation to the Services, its content and all related content, We do not allow copying, modifying, reproducing, publishing (or re-publishing), selling, distributing, or otherwise making available to anyone not a party to these Terms.

12. Disclaimer

Whilst We have utilised in creating the Goods and Services, and We will at all times in Our dealings with you utilise, Our best professional endeavours and skills, We do not guarantee any specific outcome from your use of the Goods or Services unless agreed in writing by both parties prior to your order of the Goods or Services.

13. General Terms

13.1. We may transfer Our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens and will ensure that the transfer will not affect your rights under the agreement between Us.

13.2. You may only transfer your rights or obligations under these Terms to another person if We agree to this in writing in advance.

13.3. Nobody else has any rights under these Terms, except someone you pass your guarantee on to with Our express permission under Clause 13.2. The agreement is between you and Us, and no other person will have any rights to enforce any of its terms.

13.4. If a court finds part of these Terms illegal, the rest will continue in force.

13.5. Even if We delay in enforcing these Terms, We can still enforce it later. If We do not insist immediately that you do anything you are required to do under these Terms, or if We delay in taking steps against you in respect of your violation of these Terms, that will not mean that you do not have to do those things and it will not prevent Us from taking steps against you at a later date.

13.6. These terms are governed by English law and you can bring legal proceedings in respect of these Terms in the English courts.

These Terms are current as of October 2024.